Shipping

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Order Processing

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Orders are normally processed within 1-3 working days. ​During particularly busy periods, processing may take slightly longer. If we anticipate any significant delay, we will contact you as soon as reasonably possible.

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Delivery

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We currently deliver throughout the United Kingdom. ​If you require delivery outside the UK, please contact us before placing your order, and we will advise whether shipping is available.

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Delivery options and charges are displayed during checkout.

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Once your order has been dispatched, you will receive confirmation together with tracking information where available.

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Estimated delivery times are provided by the delivery service and are intended as a guide only. While we aim to meet these estimates, we cannot guarantee delivery dates once an order has been handed to the courier.

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Delivery Address

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Please check your delivery details carefully before completing your order.​ If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to amend the address before dispatch; however, we cannot guarantee changes once your order has entered our fulfilment process.

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Where an order is returned to us due to an incorrect delivery address supplied by the customer, additional postage costs may be payable before the order can be re-dispatched.

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Lost or Damaged Deliveries

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If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us as soon as possible so we can investigate with the delivery provider.

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Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory consumer rights.

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Returns

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Our Returns Policy

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We offer a 30-day returns policy from the date your order is delivered.​ If you change your mind and wish to return an item, please contact us before returning the goods.

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Unless the item is faulty, incorrect or damaged, returned products must:

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• be unused;

• be in their original condition;

• include all original packaging;

• be suitable for resale.

 

We reserve the right to reduce or refuse a refund where returned goods show signs of use, damage or are not returned in a resaleable condition.

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Non-Returnable Items

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For hygiene and safety reasons, certain products cannot be returned once opened or used unless they are faulty.

 

This may include:

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• opened essential oils;

• opened aromatherapy blends;

• products with broken hygiene seals; or

• any item where resale is not possible for health and safety reasons.

 

This does not affect your statutory rights where goods are faulty or not as described.

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How to Return an Item

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Before returning any product, please email info@aromaforbirth.com with:

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• your full name;

• your order number (if known);

• your delivery address;

• your contact email address;

• the product(s) being returned; and

• the reason for the return.

 

We will provide instructions for returning your order.

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Returns sent without prior contact may delay the processing of your refund.

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Return Postage

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Unless the product is faulty, damaged or supplied in error, customers are responsible for the cost of returning goods to us.

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We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit during return.

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Refunds

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Once your returned goods have been received and inspected, we will notify you of the outcome.

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Approved refunds will normally be processed to your original payment method within 5-10 working days, although your bank or card provider may take additional time to credit your account.

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Original delivery charges are refundable only where required by law or where goods are faulty.

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Faulty or Incorrect Items

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If you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

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Where appropriate, we will arrange a replacement, repair or full refund in accordance with your rights under the Consumer Rights Act 2015.

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Contact Us

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If you have any questions regarding shipping or returns, please contact us at info@aromaforbirth.com